Frequently Asked Questions
Find Your Answers Here
What is Counselling?
Counselling is a talking therapy offered on a confidential, one to one basis, within the boundary of a contract, agreed by client and counsellor, with no judgement.
What is a counselling contract?
I prefer to call it an agreement. Our agreement will set out the boundaries of how we will work, covering things such as;
How I store your information
The length and frequency of our sessions
The price of our sessions
How to cancel and what happens if you cancel
We talk through this agreement together and you can add things to it if you so wish.
You are not tied into a specific amount of sessions the agreement is merely to guide how we work together in each session.
What is the BACP?
The BACP stands for the British Association for Counselling and Psychotherapy.
The BACP is a professional association for counsellors and psychotherapists. They work to ensure clients are protected and can receive safe, ethical counselling from appropriately qualified counsellors.
See www.BACP.co.uk for more information
How do I know you work safely?
As a registered counsellor I adhere to their ethical framework for good practice and their professional conduct procedure. This code of ethics has been put in place to ensure I am working safely, it can be viewed on the BACP website at www.bacp.co.uk/ethical_framework
How much do you charge?
I provide a free 30 minute consultation then it is £40 per session
Payment can be via cash or bank transfer.
Concessions are available for those on a low income
How long is a session?
50 minutes to an hour
What will happen in an initial session?
We will sit down and have a talk about what brought you to counselling and what you want. I will explain how I work and what I can offer. We will discuss if you want to work with me, confidentiality, dates and times for our sessions, how your information is stored and any concerns/questions you may have.
Where will we meet?
I work out of an office in Adlington, Chorley and Chorley Women's Centre. Where we meet will depend on the time you wish your session to be.
Will you tell my GP what we discuss?
The content of our sessions is confidential. There are some exceptions to this, such as if your or someone else's life is at serious risk, there is criminal activity or a safeguarding risk. I will discuss these exceptions further at our initial meeting and you can ask any questions about it at any point.
Any other information will not be passed on without your consent.
All your personal information is stored securely according to GDPR (2018) regulations)
What happens if I need to cancel or miss an appointment?
If you are unable to attend a session please try to give at least 24 hours’ notice, I will endeavour to do the same. I reserve the right to charge 50% of the session fee for late cancellations. You can contact me on 07444 898346 or via email at
If you don’t attend a session and have not contacted me I will contact you within 24 hours
If you wish I can offer a free text reminder service for appointments.
What if I have a mental health diagnosis?
I can still work with you if you have a mental health diagnosis depending on your individual need. We would need to discuss your needs at the initial consultation.
If you are receiving care from the mental health team I may need permission from you to communicate with them (though I will not be discussing the exact content of our sessions)
What do I do if I have a complaint?
If you are not happy with the service, feel my way of working isn’t working for you or you wish to make a complaint please discuss it with me in the first instance.
Formal complaints can be submitted to the BACP.(www.BACP.co.uk)
The British Association for Counsellors and Psychotherapists (BACP) has more information and information sheets on things such as how to get the best from your therapist and what to therapists mean by professional boundaries
Still have more questions? Get in touch and I’ll be happy to answer them as soon as possible.